Mobile servicing and repair of the equipment people depend on daily — patient hoists, electric beds, power wheelchairs, mobility scooters and riser recliners. Diagnosed properly, repaired on site where possible, and recorded against the asset in your portal.
Parts quoted before fitting
Booking a service alongside a test & tag visit means one call-out, not two.
Each equipment class fails in its own way. These are the checks that actually catch problems before they become a breakdown, by item.
Mast, boom and spreader bar inspected for deformation and play. Actuator travel and noise under load, emergency lowering tested, castors and brakes checked for the drag that makes a hoist hard to steer.
Slings are inspected separately — stitching, webbing wear, loop condition and label legibility. A sling whose label cannot be read cannot be verified for load rating, so it is withdrawn rather than passed.
Head, foot and hi-lo actuators run through full travel to find the stall or judder that precedes failure. Hand control and cable tested for intermittent contacts — the fault most often dismissed as "it does it sometimes".
Cable routing checked for pinch points under the frame, plus side rail security and castor brakes. Mains lead and plug are tested and tagged at the same time.
Battery health measured rather than guessed, because batteries cause more downtime than every mechanical fault combined. Charger output verified — a failing charger quietly destroys a good battery pack.
Joystick and controller response, motor brush wear, brake engagement, tyre and castor condition, and the cracked castor housings that cause the intermittent pulling people learn to live with.
Scissor mechanism and lift motor checked under actual user weight, not empty. Frame welds and pivot points inspected for the fatigue cracks that appear after a few thousand cycles.
Transformer, hand control and battery backup tested — the backup is the part nobody discovers has failed until there is a power outage and the chair is stuck reclined.
Most AT repair work is done either by electricians who understand the mains side but not the clinical purpose of the device, or by equipment handlers who understand the device but cannot legally touch its electrical components. Ampcare sits deliberately in between.
A Restricted Electrical Work Licence covering equipment up to 250VAC allows work on mains cords, plug tops, transformers and internal power supplies. A biomedical science degree means the device is understood as something a person's mobility and dignity depend on — so a hoist that works but drifts, or a chair that runs but pulls, gets treated as a fault rather than a quirk.
The practical result is fewer referrals. A fault that another provider would split across two trades is usually diagnosed and repaired in one visit.
Saying no to these is what makes the yes worth something.
Service history, parts fitted and the next due date live against each item in your Ampcare Asset Portal. Staff report a fault from the floor on a phone, and you can see what was done to a hoist two years ago without opening a filing cabinet.
Watch the 53-second portal demoPatient hoists (floor and mobile), electric adjustable beds, power wheelchairs, mobility scooters and riser recliners, along with their chargers, batteries, actuators, hand controls and associated electrical components.
Hoist servicing covers the mast, boom, actuator, castors, emergency lowering and battery, with a functional load check under working conditions. Slings are inspected for stitching, webbing, label legibility and loop wear, and any sling that cannot be confirmed serviceable is withdrawn rather than passed.
An $85 call-out plus $125 per hour of labour, with parts quoted separately before they are fitted. Most single-item services are completed inside the first hour, and combining a service with a test and tag visit means one call-out instead of two.
Batteries, by a wide margin. Powered equipment is usually retired or emergency-repaired for battery reasons long before anything mechanical fails, and battery health is checked at every service so replacement is planned rather than urgent.
Work is carried out under a Restricted Electrical Work Licence covering equipment up to 250VAC, which covers mains-side components on AT equipment. Hard-wired building electrical work, ceiling-track hoist installation and structural modifications are outside that scope and are referred on rather than attempted.
Urgent faults are prioritised, because a failed bed, hoist or power chair is a care problem and not just a maintenance one. Call 0404 066 247 and the timeframe will be given honestly on the phone rather than after a booking form.
Urgent hoist, bed and power chair faults are prioritised across Brisbane.