Brisbane, Logan, Ipswich, Redlands and Moreton Bay — roughly a 60 km radius of the Brisbane CBD. The call-out fee is the same in all five, so a facility at the edge of Ipswich pays what one in Fortitude Valley pays.
Each region has a different mix of work, which changes how visits are scheduled there. This is what the coverage actually looks like rather than a list of suburb names.
The whole of Brisbane City — northside and southside, inner suburbs through to the outer fringes. Most work here is aged care facilities and SIL properties, plus small business test and tag in the inner suburbs.
Shortest lead times of the five regions, and the easiest to fit an urgent equipment fault into on the same day.
Logan City, from Springwood and Shailer Park through Beenleigh and out to the western localities. A lot of supported independent living housing, which means smaller item counts spread across many addresses rather than one large site.
Best value here comes from sequencing several properties into one day — worth mentioning when you call if you manage more than one.
Ipswich City and the corridor out through Springfield and Redbank. The furthest regular run, so visits are grouped into booked days rather than fitted in ad hoc.
Standard bookings usually land within a week or two. Urgent faults still get priority, they just need a phone call rather than a form.
Redland City across the mainland — Capalaba, Cleveland, Victoria Point, Wellington Point and surrounds. Strong aged care presence and a high proportion of in-home participant work.
Bay island addresses are not part of the standard run; call to discuss before assuming coverage.
The Moreton Bay region north through Strathpine, North Lakes, Caboolture and the peninsula. Large residential aged care sites here, which suit the 30+ item bulk rate.
Northern edges past Caboolture sit near the radius limit — still covered, but booked into a scheduled northern day.
Work beyond the five regions is considered case by case, usually with a minimum job size to make the travel worthwhile. You will get a straight answer on the phone.
0404 066 247Plenty of providers claim to cover all of south-east Queensland. In practice that means a subcontractor you have never met arrives, or the job is quoted so high that the travel is buried in it.
Ampcare is one licensed technician, so the honest radius is about 60 km. Inside it, the same person attends every visit, knows the site from last time, and can be reached on a mobile rather than through a call centre. That continuity is worth more to an aged care facility than a wider map.
It also means the retest schedule in your portal is real. Visits are planned around actual travel days across the five regions, not promised and then rescheduled.
All three can happen on the same visit, in any of the five regions.
No. The $85 call-out is the same across all five regions, whether the job is in the inner city or at the far edge of Ipswich or Moreton Bay. Travel is absorbed into that fee rather than added as a separate line.
Call and ask. Work outside the five regions is considered case by case, usually with a minimum job size to make the travel worthwhile — the honest answer will be given on the phone rather than after a site visit.
Scheduled test and tag visits are usually booked a week or two out so the site can prepare and rooms can be sequenced around care routines. Urgent equipment faults are treated differently and prioritised, because a failed hoist or bed is a care problem.
Yes, and it is worth doing. Providers with multiple SIL or SDA properties in the same region can have them sequenced across a day or consecutive days, which keeps call-outs down and puts every site on the same retest cycle in the portal.
Same call-out fee wherever you are, and the portal comes with it.